As a linux customer, you have full control of email accounts and preferences
for your domain. This is possible through the email administration features
of your control panel.(located at 'http://yourdomain.com/cpanel/'). Thus,
you can create, delete and manage own your POP3 accounts, forwards, aliases,
lists, and auto-responders from the email section of your control panel.
Within each menu, there is a small help guide explaining the exact purpose
of each item. We have outlined a few additional points below:
Remember to always use 'mail.yourdomain.com' as the incoming (POP3)
and outgoing (SMTP ) server in your local email client, such as Outlook
Express.
In the linux mail control center, the forwarding function allows you
to forward mail to an outer address, and can be used to create aliases
for an account. Thus, if you want 'mike@homepage.net' to be sent
to an email account named 'slim@aol.com', use a forward to do this.
Any POP3 accounts you setup will use your email address as the login.
For example, if you request 'mouser@cheesewhiz.org', the actual login
for that POP3 box will be 'mouser@cheesewhiz.org'.
If you forget the exact login of one of your POP3 accounts, click
on the 'pop account' menu within your control panel to find out the
login details.
Your 'default address' is the root catch-all mailbox. It receives
messages heading to all addresses which aren't setup as unique pop accounts
within your domain. Keep in mind that the default address account does
NOT have a prefix, like other pop accounts. The login for your default
address is the same as the main FTP login for your account.
If it seems that you cannot lock a POP3 account to retrieve messages
for any reason, the quickest way to solve this for yourself is to delete
and recreate the account with your control panel. This saves time as
it bypasses asking our support staff for assistance. The changes you
make to your email items with your control panel are done in real time.
The mailing list feature is very simple. If you require a more
powerful listserv program, you should probably look elsewhere.
In the interest of maintaining server performance, we would not use
a very resource-hungry mailing list program.
Hopefully this helps! Remember that the mail functionality for your
domain won't be available on our servers until your entire domain is
registered to our nameservers.
Issues with Sending Mail
Our SMTP servers are configured as secure relays.
This means that you cannot simply reference 'mail.yourdomain.com' as an
outgoing mailserver unless you successfully log in via one of your POP3
accounts at 'mail.yourdomain.com' before you try to send. This is a mandatory
setting to prevent spammers from using our mailservers as havens for unsolicited
email. If you are getting a "relaying prohibited" or "disconnected
by administrator" error, it means that you haven't logged into the
POP3 server at your domain before you tried to send through the SMTP server
at your domain. To log in, you need to check for mail first.
In addition to this, you might not be able to send regardless of if you
check mail successfully. Some ISPs have it set so that their users cannot
use an outbound SMTP server to relay messages. If you are still experiencing
problems sending through your domain, and are certain that you have logged
in via POP3 to an account at your domain, you might want to contact your
local ISP to see if they do allow their users to use outbound SMTP servers.
Finally, we'd like to clear up a common misconception of many users: the
SMTP relay you use to send out your messages has absolutely no bearing on
the address your recipient sees as the sender. If you do end up having to
use your local ISPs SMTP server, it will not prevent you from sending messages
from address @yourdomain. For example, let's say that you have the domain
'homepage.net'. You can configure your email client to send from the address
'admin@whatever.com' even if your outgoing (SMTP ) mail server is set as
'mail27.prodigy.net' - your recipient will still see the message as being
sent from 'admin@whatever.com' regardless of the SMTP server you use to
send it. Be sure that your incoming (POP3) server is set to 'mail.homepage.net',
of course.
The Default Root Account
Every account starts out with a default "catch-all"
account for its domain. This email box will grab all mail heading to 'anyname@yourdomain.com'
- i.e, if your domain receives a message for a mail account that hasn't
been set up, the message is accepted by the default root account. The login
for this box is simply the same main account login you received after signing
up. Thus, if your root account is 'test@homepage.net'(login of "homepage"
- first 8 letters of your domain), there is no need to request an alias
to your root account, because all names under your domain already are filtered
into this account.
Account Locking Problems
A common cause of this is that the e-mail account
is being accessed already or it is still open from another mail checking
session. Solution: Retry in about 30 minutes. If it still does not work
it is possible that you are using the wrong user / password combination.
Please remember that POP3 account logins will use your email address as
the login.The mail control panel of your account keeps this information
for you, so please check there to correct any login problems.
Username And Password Errors
The main cause for this is trying to access the
e-mail account with the wrong username / password. Remember you will use
your email address as the login. If all else fails, simply remove, and then
recreate the account with your mail control panel.
If none of this helps, then most likely the POP3 box in question has a received
a corrupted message. Usually this results in most or all of that particular
mailbox's contents being erased.
Problems Resolving Your Mailhost
If you find that you can't get 'mail.yourdomain.com' to resolve as
a valid SMTP or POP3 server, please be sure that your domain is registered
to our nameservers. Also, try clearing out your cache and cookies and
then restarting your computer.
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